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Frequently Asked Questions

Due to Covid 19, there are some changes to our services and function but much fewer than last season.  We intend to continue  to incorporate safety protocols – but our goal is to provide your family with a wonderful experience!

Q- What are the dates and times for Santa Visits?
A- Please go to our Book Appointment page for dates and times.  The appointment calendar is available on that page as well so you can schedule a date and time most convenient to you.

Q- Where is Santa Visits Located?
A- 7161 Bishop Road, G-2, Plano TX  75024.  (Next to Kilwins)

Q- Do you require masks to visit your studio?
A- Texas does not currently have a mask mandate at this time. Each guest can decide if they’d prefer to wear one or not while visiting the Santa set.  We will follow the  local and state government mandates and should they change we will adjust accordingly.  Please check our site before your visit to adapt to any changes.

Q- Do you accept Walk-ins?
A- Yes. We always recommend reservations but walk-ins are accepted. Please understand that families that make reservations have priority and walk-in customers will be given time with Santa as the schedule allows.  Wait times could exceed one hour as the season progresses, but we do our best to accommodate everyone.

Q- Is there a minimum session fee to visit Santa?
A-There is a $60 fee required at the time of booking for up to two Children. Additional siblings at $10.00 each.  Your deposit includes your special time with Santa and a $60 credit towards any digital or print photo purchase.  

Q- Can I reschedule after making my appointment?
A- Our booking system allows you to easily reschedule through a link in the confirmation text or email that you initially received.  If you registered you can also enter your account and change your appointment.  Finally, if need be you can email us and we can make those changes for you.

Q- What if I have to cancel or if I am a "no show?"
A-There are no refunds or cancellations after you have booked your appointment, however, if you let us know in advance of your appointment that you are unable to visit, we will send you a coupon to apply your payment toward any session with-in 6 month of your original appointment.   If you are a no-show there is no accommodation. You are always able to reschedule as long as there are appointments available.

Q- What should I do if my kids or I get sick?
A-Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.

Q- Where do I park?
A- Public parking is available throughout the shopping center.  Please allow time for parking when you are planning your visit so you are not running late.  This is especially important right before closing.  Santa leaves promptly.

Q- Does your shop have public restrooms?
A- We have restrooms in our Shoppe AND if you arrive early enough you can also change clothes for your visit.

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